Shipping policy

Last updated: 07 October 2026

---

Thanks for shopping with Josh Hurd Sings, Here's everything you need to know about how your order gets from us to you.

Made to order

Our hoodies, t-shirts and sweatshirts are printed to order by our print and fulfilment partner once you place your order, which means nothing sits in a warehouse waiting. It also means there are two stages to your delivery time: production and postage.

Our monogram range (caps and polos) are made to order.

Production time

Please allow 5-8 working days for your order to be printed and packed before it's sent out.

Orders placed during busy periods, such as a new single release or merch drop, may take a little longer. We'll keep you updated if there's a delay.

Delivery within the UK

FREE UK SHIPPING ON ORDERS OVER £65

So in total, expect your order to arrive within roughly 5-8 working days of ordering. Delivery times are estimates, not guarantees, as couriers sometimes run late.

International delivery

We currently ship within the UK only, but we hope to add international delivery soon.

Tracking your order

Once your order has been dispatched, you'll get an email with a tracking number and link. If you haven't received it within 2 working days of ordering, please check your junk folder, then get in touch.

Delivery address

Please double-check your address at checkout. We can only change or correct an address before the order goes into production, so email us as soon as possible if you spot a mistake: joshhurdsings@gmail.com.

If a parcel is returned to us because of an incorrect or incomplete address, we may need to charge for re-sending it.

Limited-edition drops

Our limited-edition collections are available until the next single is released, so make sure you order in time if you're collecting. Once a design is retired, it won't be reprinted. Orders placed while a design is live will always be fulfilled, even if the production or delivery falls after the collection closes.

Delays, lost or damaged parcels

We'll do our best to get your order to you on time. If your parcel is late, lost or arrives damaged, please email joshhurdsings@gmail.com with your order number and a photo if damaged, and we'll sort it out. Depending on the situation, that may mean a replacement or a refund.

Please wait until  4 working days after the estimated delivery date before reporting a parcel as missing, as tracking sometimes lags behind.

Your rights as a UK consumer remain unaffected by this policy. Please also see our Refund Policy for returns, exchanges and cancellations.

Questions?

Email us at joshhurdsings@gmail.com. We're a small team, so please give us 1-2 working days to reply.

Thanks for supporting the music every sale funds the next single release. We hope you love what you've ordered. x